Questions to Ask Heat Pump Installers

Every home is unique and talking with a Heat Pump-Trained Contractor can help you make the right choice for your situation. Here are some helpful questions to ask when choosing a heat pump system.

Questions relating to your goals

  • If my primary goal is financial savings, what heat pump options do you recommend, including equipment, installation and operation recommendations? 
  • If my primary goal is health and safety, what heat pump options do you recommend, including equipment, installation and operation recommendations?  

Questions about heat pump system types

  • Should I get an all-electric system or a dual-fuel system? 
  • Should I consider a cold weather heat pump? 

Questions about heat pump costs

  • Tell me about any rebates, incentives, tax credits, and rate plans that are available with the recommended equipment.  
  • Tell me about the equipment’s warranties related to repair and replacement. 
  • How will a heat pump likely affect my energy bill? 
  • What switchover temperature do you recommend for the best cost savings?   
  • What switchover temperature do you recommend for the most environmental benefits? 

Questions about equipment and installation

  • Where and how do you recommend installing the heat pump, and why? 
  • How do I maintain the heat pump?  
  • What else can I expect in operating the system you are recommending?  

Questions about your installer

  • Tell me about your experience in installing heat pump systems, including the equipment you’re recommending for my home. 
  • Please provide 2-3 references from previous customers for whom you’ve installed similar systems 
  • Will you complete the installation yourself, and/or use any subcontractors?